At Aarovay LLC, we want families to feel confident when shopping with us. This Refund & Returns Policy explains the general requirements for returns, exchanges, refunds, damaged products, and order cancellations.

1. Return Window

Eligible products may generally be returned within 30 days of delivery.

To qualify for a return, an item should:

  • Be unworn and unused

  • Be unwashed

  • Be in substantially the same condition in which it was received

  • Have original tags attached where applicable

  • Include original packaging where reasonably possible

  • Be free from stains, odors, alterations, or customer-caused damage

  • Include proof of purchase or valid order information

Items that do not meet these conditions may not qualify for a refund.

2. How to Start a Return

Before returning an item, please contact us at:

info@aarovay.site

Please provide:

  • Your full name

  • Order number

  • Product you wish to return

  • Reason for the return

  • Photos if the item arrived damaged, defective, or incorrect

If your return is approved, we will provide the available return instructions.

Please do not send merchandise back without contacting us first.

3. Return Shipping

Unless an item arrived damaged, defective, incorrect, or we state otherwise, customers may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

We recommend using a tracked shipping service when returning merchandise.

Aarovay LLC cannot guarantee responsibility for return packages that are lost or damaged before reaching the designated return location.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is:

  • Damaged

  • Defective

  • Incorrect

  • Missing an important component

  • Materially different from what was ordered

please contact us as soon as reasonably possible.

Include your order details and clear photos showing the issue.

Depending on the circumstances, we may provide an appropriate resolution such as:

  • A replacement

  • A refund

  • Return authorization

  • Another reasonable solution

5. Non-Returnable Items

Certain products may not qualify for return, including:

  • Worn clothing

  • Washed products

  • Items stained or damaged after delivery

  • Products with odors

  • Items missing original tags where applicable

  • Products returned outside the applicable return period

  • Items marked final sale

  • Personalized or customized products, if offered

  • Products that cannot reasonably be resold for hygiene or safety reasons

If you are unsure whether an item qualifies for return, please contact us before sending it back.

6. Exchanges

Exchanges may be available depending on inventory and product availability.

If you need a different:

  • Size

  • Color

  • Style

  • Product

please contact us at info@aarovay.site.

In some cases, you may need to return the original item and place a new order for the preferred product.

Replacement availability cannot be guaranteed.

7. Refund Processing

Once an approved return is received, the item may be inspected to confirm that it meets the applicable return requirements.

If approved, the refund will generally be issued to the original payment method.

Please allow reasonable processing time after the return is received.

Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.

8. Refund Amount

Approved refunds generally cover the eligible merchandise value.

Original shipping charges and return shipping costs may not be refunded unless:

  • We sent the incorrect product

  • The product arrived damaged

  • The product was defective

  • We otherwise approve reimbursement

  • Applicable law requires otherwise

9. Missing Refunds

If you have received confirmation that a refund was issued but have not received it:

  1. Check the original payment account.

  2. Contact your bank or card issuer.

  3. Allow the provider’s standard processing period.

If the refund still does not appear after the normal processing period, please contact us.

10. Order Cancellations

If you need to cancel an order, contact us as soon as possible at info@aarovay.site.

We will make reasonable efforts to accommodate cancellation requests.

However, once an order has entered processing, fulfillment, or shipping, cancellation may no longer be available.

If cancellation is not possible, the regular return process may apply after delivery.

11. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

If a package is returned because of:

  • An incorrect address

  • An incomplete address

  • Refused delivery

  • Failed delivery attempts

  • Other circumstances outside our reasonable control

additional shipping charges may apply or may be deducted from an eligible refund where permitted.

12. Policy Updates

Aarovay LLC may update this Refund & Returns Policy from time to time.

Updated versions may be posted on our website with a revised “Last Updated” date.

13. Contact Us

For questions about returns, refunds, exchanges, cancellations, or damaged items, please contact:

Aarovay LLC
30 N Gould St Ste N, Sheridan, WY 82801, USA

Email: info@aarovay.site
Phone: +1 (307) 752-3984